Contact support
Stuck on login, a missing school, Starter, or something broken? Message us here or email. We read everything.
Chat
Message the team
Say what went wrong (or what you need). We get it in the support inbox and reply in chat, or by email if you’re offline.
Include the email on your account and what’s going wrong.
Quick fixes
- Wrong password: use Forgot password on sign in
- Logged in then bounced: clear cookies for this site, then sign in again
- School missing: tell us in chat and we’ll add it
- Starter / mark pack: say so in chat or email
Helps us help you
- Rough time you tried to sign in or use a feature
- Browser (Chrome / Edge / Safari) and phone vs laptop
- Screenshot of the error if you have one
- Account email if you’re writing from a different address
Also see the Help centre for Ranked, Mark paper, Premium, and more.
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